General conditions of J Well electronic cigarette web shop - J Well France
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  • Société Générale
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General conditions

Introduction

Before you place an order you should read these Terms and Conditions in full. If you do not agree to any of these Terms and Conditions then we will not accept your order.

Visitors under the age of 18 should not register with this website or submit any information to us. 
Images

We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and color capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

Also for some images we use examples, which means that actual packaging will look different. This is mentioned under the picture.

Acceptance of your Order

Shortly after you have placed an order with us an email will be sent to you acknowledging the details of 
your order.

Order acceptance and the completion of the contract between you and PIPELINE will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below. We will take payment for your goods on submission of your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being out of stock - see Product Availability 
  • Our inability to obtain authorization for your payment 
  • The identification of a pricing or product description error 
  • Failure to meet the eligibility to order criteria set out in the Terms and Conditions 
  • Internet orders will be confirmed by email. 
  • Order Cancellation If you wish to cancel your order please contact J Well by returning your acknowledgement email to us stating your intention to cancel the order

It may not always be possible to stop an order from being dispatched, as we endeavor to process orders immediately. If your order has already been dispatched please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to certain products.

Further details are set out in our Returns Policy. 

Where your order is returned to us within 30 days of your delivery, or you notify us in writing or by email of your wish to cancel your order within this period, the cost of your order will be reimbursed. Note that costs of shipping will need to be paid by the customer. Liquids cannot be returned

Payment Methods

We accept payment by a secured credit card Payment (SOGENACTIF - Société Générale) and Paypal (2 payment options). Refer to the “payment options” page get a full listing of these

We accept card payments in EUR. only

Pricing Policy

Price are shown on our website in EUR and are inclusive of VAT, where applicable.

Prices may change and offers may be withdrawn at any time.

Product Availability / Information

We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces.

Delivery Information

The prices displayed on our website are exclusive of delivery. Time shall not be of the essence in relation to this contract.

Worldwide delivery:

Please allow 2-14 days for delivery of products you have purchased on the J Well Webshop website. J Well France cannot be held responsible should local customs authorities wish to confiscate any particular item, or charge any import duty. The recipient is responsible for paying the duty. Your Risk Upon the delivery of the goods ordered or at such time as the goods are first tendered for delivery on our behalf to you, the risk of damage to or loss of the goods ordered shall pass to you. 

However, at all times the legal and equitable title in the goods ordered shall not pass to you and shall only do so, if and when, we have received the clearance of your full payment for the goods and any interest due under these Terms and Conditions. 
We are obliged to reserve all our legal rights in the goods ordered until title in the same passes to you under these Terms and Conditions.

Bankruptcy etc

For the avoidance of any doubt, in the event of your becoming bankrupt or committing any act of 
bankruptcy or becoming insolvent or making any voluntary arrangement we reserve to ourselves the right
to cancel the contract for the goods ordered and any contract for the delivery to you of further goods and, 
where the goods ordered have already been delivered, to be immediately entitled to payment for the 
goods in question irrespective of any prior agreement to the contrary between us.

Returns Policy

Unwanted goods may be returned for a refund or exchange if returned in their original condition within 30 
days with proof of purchase.

Returns Instructions

By Post:

Included with your order is a Returns Form with clear instructions on how to return merchandise to us for refund or exchange. Complete the Returns Form indicating whether you would like a refund or exchange. 
Package the merchandise to prevent damage, enclosing the Returns Form. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery. 
Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.

General

We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid
or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.